Last updated: 29 September 2026
Gro Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
Visit or use our website
Contact us through our website, email, telephone or social media
Sign up for a membership, class, challenge or introductory offer
Book or attend classes at our studio
Make payments to us
Take part in challenges, events or other services we provide
Provide information to us in person
We will handle your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business name: Gro Wellness
Business address: Unit 21, 21 Torwood Street TQ1 1ED
Email: info@growellness.co.uk
Telephone: 07399183891
For the purposes of UK data protection law, Gro Wellness is the data controller responsible for your personal information.
Depending on how you interact with us, we may collect some or all of the following information:
Full name
Date of birth or age
Address
Email address
Telephone/mobile number
Emergency contact details
Membership details
Class bookings
Attendance records
Introductory offers or passes purchased
Payment and transaction information
Records of communications with you
Where necessary to provide our services safely, we may ask for information relating to your health, fitness, injuries, medical conditions, exercise limitations or other relevant wellbeing information.
Some of this information may constitute special category personal data under the UK GDPR. We will only collect and use this information where there is an appropriate legal basis for doing so and, where required, your explicit consent.
When you use our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Pages visited
Website usage information
Cookies and similar technologies
We may collect personal information:
Directly from you when you complete a form
When you contact us
When you create an account or purchase a membership
When you book a class
When you attend our studio
When you participate in a challenge or event
Through our website
Through booking, membership or payment platforms that we use
Through social media when you contact or interact with us
We may use your personal information to:
Set up and manage your membership
Process bookings and payments
Provide our classes and services
Communicate with you about your membership or bookings
Contact you about changes to classes, opening times or services
Respond to enquiries
Maintain appropriate emergency contact information
Help us provide services safely
Monitor attendance and membership activity
Administer challenges, events and promotions
Process refunds or cancellations
Maintain business and financial records
Improve our services and customer experience
Manage our website
Prevent fraud, misuse or other unlawful activity
Meet our legal and regulatory obligations
With your permission, we may contact you about:
New classes
Memberships
Introductory offers
Challenges
Events
Promotions
Other Gro Wellness services or products
You can unsubscribe from marketing communications at any time.
You can do this by using the unsubscribe option provided in an email or by contacting us directly.
We will not sell your personal information to third parties.
Under the UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Where processing is necessary to provide the membership, class or service you have requested.
Where we need to process information to comply with a legal or regulatory requirement.
Where processing is necessary for the legitimate operation and management of our business, provided your rights and interests do not override those interests.
Where you have given us permission to use your information for a particular purpose, such as certain marketing communications or the processing of certain health information.
Where we rely on consent, you can withdraw your consent at any time.
If you provide us with information about your health, medical conditions, injuries or other information relating to your physical wellbeing, we will treat this information with additional care.
We only use this information where necessary and appropriate, for example to help us provide exercise services safely or respond appropriately to relevant information you have provided.
Where required by law, we will obtain your explicit consent before processing special category information.
You are responsible for providing accurate and up-to-date information relevant to your safe participation in exercise.
Payments may be processed through third-party payment providers.
We do not normally store complete payment card details ourselves.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
Where appropriate, your transaction information may be retained for accounting, financial and legal purposes.
We may use trusted third-party providers to help us operate our business, including providers of:
Booking and membership software
Payment processing
Email and communication services
Website hosting
Customer management systems
Accounting services
Marketing services
Where third parties process personal information on our behalf, we take reasonable steps to ensure that they handle your information appropriately and in accordance with applicable data protection requirements.
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help websites function, remember preferences and understand how visitors use the website.
We may use:
Essential cookies required for the website to function
Analytics cookies to understand website usage
Marketing or advertising cookies, where applicable
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where applicable, through our cookie preferences tool.
We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
Whether you have an active membership
Whether we need the information to provide services to you
Legal and accounting requirements
Whether there is an ongoing dispute or complaint
Whether you have consented to receive marketing communications
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
We take reasonable technical and organisational measures to protect your personal information from:
Loss
Theft
Unauthorised access
Accidental disclosure
Unauthorised alteration
Unlawful processing
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We will only share your personal information where there is a legitimate reason to do so.
This may include sharing information with:
Service providers who help us operate our business
Payment providers
Booking and membership platforms
Professional advisers, such as accountants or legal advisers
Authorities where we are legally required to do so
We do not sell your personal information.
Under UK data protection law, you may have rights including:
You can ask us for a copy of the personal information we hold about you.
You can ask us to correct inaccurate or incomplete information.
In certain circumstances, you can ask us to delete your personal information.
In certain circumstances, you can ask us to restrict how we use your information.
In certain circumstances, you can ask for your personal information to be provided in a commonly used electronic format.
You may have the right to object to certain types of processing, including direct marketing.
Where we process your information based on consent, you can withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided below.
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Further information about making a complaint can be found on the ICO’s website.
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or how we process personal information.
The latest version will always be made available on our website, with the date of the latest update shown at the top of the policy.
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Gro Wellness
Email: info@growellness.co.uk
Address: 21 Torwood Street, Torquay, TQ1 1ED
Telephone: 07399183891
