Effective Date: [29/09/2026]
These Terms & Conditions apply to all members, clients, class attendees, personal trainers, guests and other users of Gro Wellness (“the Gym”, “we”, “us” or “our”).
By purchasing a membership, booking a class, attending the Gym or otherwise using our facilities, you agree to these Terms & Conditions.
1.1 Memberships are personal to the individual named on the membership and cannot be transferred to another person.
1.2 Members must provide accurate and up-to-date contact and payment information.
1.3 Memberships provide access to the facilities and/or classes included within the membership purchased.
1.4 We reserve the right to refuse or withdraw membership where there has been a serious or repeated breach of these Terms & Conditions.
2.1 Membership fees and other charges must be paid in accordance with the payment schedule agreed at the time of joining.
2.2 Payments are non-refundable except where required by law or where we agree otherwise.
2.3 If a payment fails, we may suspend access to the Gym until the outstanding amount has been paid.
2.4 Any additional fees associated with failed payments may be charged where applicable and where permitted by law.
3.1 Cancellation terms depend on the membership or offer purchased.
3.2 Where a minimum membership term applies, members remain responsible for payments until the minimum term has been completed, subject to any statutory cancellation rights.
3.3 Requests to cancel a membership should be made using the cancellation process provided by Gro Wellness.
3.4 Cancelling a direct debit or other payment method does not, by itself, constitute cancellation of a membership or outstanding contractual payments.
4.1 Introductory offers, including discounted or fixed-period offers, are available subject to the terms stated at the time of purchase.
4.2 Introductory offers may be limited to new customers or individuals who have not previously held a membership with Gro Wellness.
4.3 Any membership or recurring payment that follows an introductory offer will be subject to the terms communicated when the offer is purchased.
5.1 Classes must be booked in advance where required.
5.2 Members are expected to arrive on time and be ready to participate safely.
5.3 If you are unable to attend a booked class, you should cancel your booking as soon as possible.
5.4 We reserve the right to operate a late-cancellation or non-attendance policy. Any applicable charges or restrictions will be communicated to members.
5.5 We may amend class times, instructors or class formats when reasonably necessary.
5.6 We may cancel or reschedule a class where circumstances outside our reasonable control make this necessary.
6.1 You are responsible for informing Gro Wellness and/or your instructor of any medical condition, injury, limitation or other circumstance that may affect your ability to exercise safely.
6.2 If you are unsure whether exercise is appropriate for you, you should seek advice from an appropriate healthcare professional before participating.
6.3 You must follow reasonable instructions given by instructors and staff.
6.4 You should stop exercising and inform an instructor or member of staff if you feel unwell, experience pain or believe that continuing to exercise may be unsafe.
6.5 Gro Wellness cannot guarantee that participation in exercise will be free from the risk of injury. You participate in physical activity at your own risk, subject to our legal responsibilities and applicable law.
7.1 Equipment must be used responsibly and in accordance with instructions provided by Gro Wellness or the manufacturer.
7.2 Members must return equipment to its appropriate storage area after use.
7.3 Members must not deliberately misuse, damage or interfere with Gym equipment or facilities.
7.4 Any damage caused deliberately or through unreasonable misuse may result in the member being liable for reasonable repair or replacement costs, where permitted by law.
7.5 Appropriate footwear and clothing must be worn when exercising.
8.1 Members are responsible for their own personal belongings.
8.2 Gro Wellness does not accept responsibility for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded or limited.
8.3 Valuable items should not be left unattended.
9.1 Children and young people may only participate in sessions specifically designed and advertised for their age group.
9.2 A parent or legal guardian may be required to complete the relevant consent and registration documentation before a child participates.
9.3 Parents/guardians are responsible for providing accurate information about the child’s health, injuries, allergies and any other relevant circumstances.
9.4 Children must follow the instructions of the coach or instructor and comply with the Gym’s safety rules.
9.5 Gro Wellness reserves the right to refuse participation where we reasonably believe that a child’s safety or the safety of others may be compromised.
10.1 Where independent personal trainers or other professionals operate from Gro Wellness, they may have separate terms, prices and payment arrangements.
10.2 Where applicable, the agreement for personal training services is between the client and the relevant trainer.
10.3 Gro Wellness may require independent trainers and professionals using the premises to maintain appropriate qualifications and insurance.
11.1 Members and visitors are expected to treat staff, instructors and other members with respect.
11.2 Abusive, threatening, discriminatory, intimidating or aggressive behaviour will not be tolerated.
11.3 Gro Wellness reserves the right to suspend or terminate access where a person’s behaviour presents a risk to staff, members, visitors or the reputation or operation of the Gym.
12.1 Members are expected to maintain good personal hygiene when using the Gym.
12.2 Equipment should be cleaned after use where cleaning products are provided.
12.3 Anyone experiencing a contagious illness should consider whether it is appropriate to attend the Gym and should follow relevant public health guidance.
13.1 Photography and filming may take place at Gro Wellness for promotional, social media or marketing purposes.
13.2 We will take reasonable steps to avoid using identifiable images of individuals who have not provided appropriate consent.
13.3 If you do not wish to appear in promotional photography or video, please inform a member of staff.
14.1 Opening hours may change from time to time.
14.2 We may temporarily close or restrict access to part or all of the Gym for maintenance, repairs, events, health and safety reasons or circumstances outside our reasonable control.
14.3 Where reasonably possible, we will provide advance notice of planned closures or significant changes.
15.1 Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
15.2 This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
15.3 Subject to the above, members are responsible for taking reasonable care of themselves, their belongings and the Gym’s facilities while on the premises.
16.1 We collect and process personal information in accordance with our Privacy Policy.
16.2 Personal information may be used for purposes including managing memberships, processing payments, communicating with members, administering classes and operating the Gym.
17.1 If you have a complaint or concern, please contact Gro Wellness as soon as possible.
17.2 We will aim to investigate and respond to complaints fairly and within a reasonable period.
18.1 We may update these Terms & Conditions from time to time where reasonably necessary, including to reflect changes to our services, facilities or legal requirements.
18.2 Where a change materially affects members, we will provide reasonable notice where appropriate.
19.1 These Terms & Conditions are governed by the laws of Scotland.
19.2 Any disputes will be subject to the jurisdiction of the Scottish courts, subject to any mandatory rights you may have under applicable law.
If you have any questions regarding these Terms & Conditions, please contact:
Gro Wellness
21 Torwood St,
Torquay
TQ1 1ED
info@growellness.co.uk
07399183891
www.growellness.co.uk
Last Updated: 29/09/2026
